Tencent Cloud Enhances Telehealth Experiences for Care, Safeguarding Every Doctor-Patient Connection

HONG KONG, Oct. 26, 2026 /PRNewswire/ -- Tencent Cloud, the cloud business of global technology company Tencent, today announced its collaboration with Care, one of Singapore's leading and most trusted telehealth digital solutions providers, to strengthen the quality and reliability of virtual healthcare consultations. By adopting Tencent Real-Time Communication (Tencent RTC), Care is enhancing its real-time consultation capabilities with a more stable, low-latency and high-quality communications experience for healthcare professionals and patients.

Advancing Telehealth Through Reliable Digital Healthcare Infrastructure
As telehealth continues to play an increasingly important role in healthcare delivery, providers are seeking technologies that can support seamless and responsive virtual care experiences. High-quality real-time communications are critical to enabling effective remote consultations, helping healthcare professionals deliver timely care while ensuring a positive experience for patients.

Unlike everyday video calls, telehealth consultations demand consistent and synchronized audio and video quality, reliable connectivity, and rapid issue resolution. A frozen screen or dropped connection can disrupt consultations, delay care, and affect patient trust, making reliability a critical requirement for digital healthcare platforms.

To meet these requirements, Care selected Tencent RTC as the foundation for its real-time communications capabilities. Backed by Tencent Cloud's global infrastructure, real-time communications expertise, and responsive support capabilities, Tencent RTC delivers the stability, ultra-low-latency performance, and network resilience required to support high-quality telehealth experiences and growing demand for digital healthcare services in Singapore.

Delivering Healthcare-Grade Real-Time Communications Through Tencent RTC
Built on Tencent's global infrastructure and extensive expertise in real-time audio and video technologies, Tencent RTC features millisecond-level ultra-low-latency communications and strong network resilience for mission-critical use cases. Actual testing shows Tencent RTC can tolerate packet loss rates of more than 80% and network jitter exceeding 1,000 milliseconds while maintaining communication quality.

Tencent RTC also provides network observability capabilities, including real-time monitoring, anomaly detection, and analytics, helping teams identify and address issues proactively before they affect consultation experiences. Combined with Tencent Cloud's fast-response support services, the solution helps healthcare organizations maintain service continuity and deliver a seamless experience for healthcare professionals and patients.

The collaboration also supports Care's product development objectives. Through Tencent RTC's deep integration with Flutter architecture, Care can efficiently manage both its physician-facing web application and patient-facing mobile application through a streamlined development approach, helping reduce operational complexity while maintaining a consistent user experience across platforms.

Bluefin Jiannan Zhao, Vice President of Tencent Cloud and Managing Director of APAC, Tencent Cloud International, said: "Healthcare is one of the most demanding environments for real-time communications, where every interaction can have a direct impact on overall patient experience and care delivery. We are pleased to work with Care to strengthen its communications foundation through Tencent RTC. Beyond providing stable and high-quality audio and video services, we are committed to helping healthcare organizations provide trusted and seamless digital healthcare experiences through reliable technology and responsive operational support."

Darrell Zhang, Commercial Director, Care said: "In telemedicine, crystal-clear audio and uninterrupted video aren't just technical benchmarks—they are essential to patient trust and accurate clinical care. Tencent RTC provides the ultra-low latency and rock-solid stability our clinicians depend on to deliver seamless virtual consultations, no matter where our patients are located."

This collaboration highlights the growing role of real-time communications technologies in enabling next-generation digital healthcare services across Southeast Asia. By helping healthcare organizations deliver reliable and accessible virtual care experiences, Tencent Cloud continues to support the digital transformation of the healthcare sector across the region.

About Tencent Cloud
Tencent Cloud, one of the world's leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries. Through our extensive global infrastructure, Tencent Cloud provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, Big Data analytics, AI, IoT, and network security. It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, property, retail, travel, and transportation. 

About Care
Care is a Singapore-based digital health company on a mission to make healthcare better, more convenient and more accessible through technology. Founded in 2017, Care is the technology partner behind Raffles Connect — the digital companion to Raffles Medical Group (SGX: BSL) and one of Singapore's most trusted telehealth platforms — enabling patients to teleconsult a doctor, manage their health records and access care anytime, anywhere.

Source: Tencent Cloud