Yingshan, Sichuan: Multiple linkage to solve people's concerns and appeals have been responded to

The Comprehensive Governance Center of Yingshan County, Nanchong City, Sichuan Province, has anchored its two major functions of conflict resolution and social security risk prevention and control. It closely adheres to the positioning of "the center is responsible for promoting procedures and departments focus on entity resolution", and revolves around the main line of "functional aggregation, force integration, mechanism coupling, and data fusion" to resolve many conflicts and disputes on the front line, further consolidating the foundation of grassroots social governance. Significant results have been achieved in resolving the source of social conflicts and disputes and closed-loop disposal of risk hazards.

Strengthening the foundation and perfecting the system construction

In September 2024, the newly built Yingshan County Comprehensive Management Center was officially put into use, with a construction area of over 2200 square meters. It is scientifically divided into functional areas for guiding acceptance, diversified resolution, command and dispatch, and has established 9 specialized characteristic studios for labor disputes, women's and children's rights protection, and multiple professional mediation studios.

We have innovatively implemented the '9+15+N' department entry model, with 9 key departments stationed in office, 15 relevant departments on duty, and N departments involved on call. ”Tang Mingxiang, director of Yingshan County Comprehensive Management Center, introduced that more than 20 units and nearly 60 staff members are working together, completely breaking down industry barriers and information cocoons, making conflicts and problems more quickly resolved.

It is reported that in order to strengthen the power of conflict resolution, the Yingshan County Comprehensive Management Center also coordinates resources for people's mediation, administrative mediation, and judicial mediation, introduces social forces such as psychological service agencies, judicial appraisal agencies, and volunteer service teams to deeply participate, mobilizes the "Five Elders", rural elites, grid workers, and others to settle in nearby areas, and forms professional mediation teams in key areas such as real estate and property management, marriage and family, employee rights and interests, road traffic, and doctor-patient relationships. At present, the mediation expert pool has more than 1200 talents, and the multi governance work system of "full-time team+specialized institutions+special services+professional security" is becoming increasingly perfect.

In 29 townships (streets), Yingshan has upgraded and standardized the existing comprehensive governance centers, focusing on building a number of grassroots governance demonstration benchmarks such as Sui'an and Huilong; Village level comprehensive governance service stations have been established in 364 villages (communities), fully implementing the "one village, one auxiliary police" and "one village, one legal advisor" systems. As a result, the construction of the three-level comprehensive governance system of "1+29+364" has achieved full coverage of counties.

We are committed to implementing the 'Dual Education Plan' for mediation backbone, striving to build three branded mediation rooms and cultivate three mediation craftsmen in the county comprehensive governance center, building one or more branded mediation rooms and cultivating one or more mediation masters in townships, and cultivating at least one grassroots mediation expert in villages (communities), "said Tang Mingxiang.

It is reported that in order to build a solid three-dimensional prevention and control barrier and empower grassroots governance with technology, Yingshan integrates various video surveillance resources, connects more than 22000 surveillance videos from the "Smart Eye Project", more than 1300 from the "Sky Network Project", and more than 1800 from the "Snow Bright Project", and constructs a comprehensive three-dimensional prevention and control system of "watching from the sky, patrolling on the ground, and managing online", polishing the "thousand mile eye" of grassroots governance.

The command and dispatch hall of Yingshan County Comprehensive Governance Center has opened up three major system channels: Xueliang Video Conference, Political and Legal Level Three Network Video Conference, and Video Network Video Conference, achieving visualized real-time scheduling at the provincial, municipal, county, township, and village levels. Tang Mingxiang introduced that technological means have added "smart wings" to grassroots governance, achieving rapid response to emergency response.

We adhere to high-level planning and systematic layout, and work together from the aspects of battlefield carriers, force aggregation, and intelligent empowerment to build a grassroots governance entity matrix that is interconnected, clear in rights and responsibilities, and fully functional. We weave a solid and comprehensive governance 'hard skeleton' to ensure that every demand of the masses has a landing and every matter has a response, "said the relevant person in charge of the Political and Legal Affairs Committee of Yingshan County Committee.

Efficient resolution of demands through departmental collaboration

Recently, Mr. Zhong from Jianshanzi Community in Dongsheng Town, Yingshan County, walked into the county comprehensive management center and reported that the compensation for young crops has not been received yet. The staff at the reception center warmly welcomed him and guided him to the corresponding window. The window staff immediately contacted the relevant departments to understand the situation and responded that the compensation for young crops in the community had been received. The reason for not distributing it was that the affected people had not yet formed a unified distribution opinion. Dongsheng Town is collecting the wishes of the people and will come up with a distribution plan that everyone agrees with as soon as possible.

In less than half an hour, the doubts were resolved, and Mr. Zhong came complaining and returned satisfied. This is just a microcosm of the coordinated and efficient problem-solving of the Yingshan County Comprehensive Management Center departments.

At present, the Comprehensive Management Center of Yingshan County has solidified the five step closed-loop dispute resolution process of "acceptance registration - diversion and assignment - linkage mediation - feedback and follow-up - case closure and filing", clarifying the processing time limit of 7 working days for general contradictions and disputes, 14 working days for complex contradictions and disputes, and 30 working days for major and complex contradictions and disputes.

It is understood that Yingshan has always integrated the prevention and resolution of conflicts and risks throughout the entire governance process, continuously improving and perfecting the closed-loop mechanism for resolving conflicts and disputes, forging a practical "main engine" for resolving disputes: the front-end deeply cultivates investigation and early warning, plays a good risk prevention "first move", the mid-range solidly links and adjusts, runs the "acceleration" of conflict resolution, strengthens supervision and follow-up at the end, and does a good job in the "second half" of the article.

Front end investigation and warning stage. Yingshan innovatively implements a red, yellow, and blue risk grading and warning mechanism, with red focusing on high-risk issues for key control, yellow following up on dynamic analysis of ordinary disputes, and blue monitoring of potential hidden dangers; Strictly implement the "six must arrange, six must visit" system, regularly investigate six key disputes, and regularly visit six key groups; Consolidate the work chain of "daily inspection by grid personnel+weekly assessment by village groups+monthly scheduling by townships", promote the implementation of "daily double patrols" by full-time and part-time grid personnel, and facilitate early detection and minimal disposal of conflicts and risks.

In the middle end, we utilize the linkage mechanism of 'comprehensive governance center whistleblowing and department reporting'. Once the whistleblowing instruction is issued, the relevant responsible units quickly respond and work together to effectively solve the problem of cross domain, cross level, and cross departmental conflict resolution, achieving 'one-stop reception, comprehensive mediation, and full chain resolution' of mass conflicts. Tang Mingxiang introduced that departmental collaborative response and the formation of a strong force provide institutional guarantees for properly resolving conflicts and disputes in the shortest possible time.

End of line supervision and follow-up stage. Yingshan has established a three-level evaluation mechanism for mediators' immediate follow-up, center tracking follow-up, and leadership case handling follow-up. It uses a three-dimensional disposal model of "rule of law education+assistance and support+psychological intervention" to effectively prevent conflicts and disputes from "resurfacing", and strives to achieve "resolving a dispute, smoothing a knot, and harmonizing a neighborhood".

With the continuous deepening and implementation of the standardized construction of the Yingshan County Comprehensive Governance Center, the role of "conflict endpoint" is becoming increasingly prominent. The platform efficiency of conflict absorption and source governance is fully released, and the effectiveness of grassroots safety governance continues to show. A number of long-standing "three spans and three separations" letter and visit cases have been successfully resolved, achieving zero occurrence of "civilian to criminal" and "criminal to life" cases.

From January to August this year, the Yingshan County Comprehensive Management Center received a total of 2566 people and provided legal services 3285 times. The total number of conflicts and disputes decreased by 17.5% year-on-year, and the resolution rate reached 97.72%. Various reasonable demands of the masses were promptly responded to and standardized.

Extend the tentacles "at the doorstep" to resolve conflicts

Recently, Wang, a resident of Huayuqiao Community in Sui'an Street, Yingshan County, sought help from the Sui'an Street Comprehensive Management Center due to emotional disputes. After a detailed understanding of the ins and outs of the matter, the director of the center, Lei Jianxiong, convened both parties involved, coordinated with civil affairs, public security, community and other forces, and through patient persuasion, the matter was properly resolved.

According to Lei Jianxiong, in recent years, Sui'an Street has innovatively implemented the "1124" governance model in "one-stop" resolution of conflicts and disputes: by establishing a five level governance structure including street, community, and grid, improving the five level organizational system of street party working committees, community party committees, and grid party branches, and weaving a dense "organizational network"; Establish a modern command center for comprehensive management of social security, equipped with a multifunctional convenience service room, and build a "main control console"; Each department should work together in information communication, dispute handling, and conflict resolution to weave a strong "linkage network" at the street and community levels; By implementing four major measures of "refined grid management, diversified conflict resolution, standardized mass deliberation, and intelligent joint prevention and control", relying on the interlocking security protection safety net, a safe and stable social environment has been created for residents in the jurisdiction.

Simple disputes are resolved on the spot, general disputes are resolved within a limited time, and complex disputes are tackled by specialized teams, truly achieving the goal of 'small matters not leaving the grid, big matters not leaving the streets, and dynamic resolution of conflicts', "said Lei Jianxiong.

It is reported that since the standardized operation of the Sui'an Street Comprehensive Management Center platform, the resolution of conflicts has achieved three improvements: the ability to resolve conflicts at the source, the quality and efficiency of diversified mediation, and the satisfaction of the masses. As a result, there has been a continuous decrease in the number of initial visits, repeated complaints, and conflicts entering litigation and arbitration, showing a good trend of not submitting conflicts, not overflowing risks, and not accumulating problems.

Strengthening comprehensive management of social security and promoting social harmony and stability are also the "highlights" of township work.

On September 23rd, every day in Huilong Town. The town leaders, department staff, and village (community) dispute mediators responsible for receiving visits arrived early at the town's comprehensive governance center to "welcome guests" and actively listen to residents' demands and resolve disputes among the masses.

We are implementing a diversified mediation mechanism for conflicts and disputes under the '369' plan, establishing three-level mediation organizations at the town, village, and group levels, setting up town level mediation committees and village (community) mediation rooms, and using every opportunity to carry out centralized mediation of conflicts and disputes, "said Lv Qiang, director of the Huilong Town Comprehensive Management Center.

Lv Qiang introduced that the town fully utilizes resources such as grid and information technology. When resolving conflicts and disputes, it fully utilizes the four platforms of the comprehensive governance center, including video surveillance, command and dispatch, conflict resolution, and convenient services. The five channels of "viewing, receiving, collecting, reporting, and checking" are unobstructed, and the three major processes of "analysis and judgment classification processing tracking feedback" are grasped and refined. Six systems, including time limit settlement system, mediation avoidance system, and accountability system, are used. Nine mediation methods, including family and friend coordination, leadership case package, and assistance and rescue, are adopted, and a series of highly operational mediation mechanisms are used to try to make the masses solve conflicts and disputes "at most go to one place and only enter one door".

The comprehensive management of Yingshan has achieved significant results. Grass roots governance practice has appeared in CCTV CCTV News; At the on-site meeting to promote the standardized construction of comprehensive governance centers throughout the province, Yingshan, as one of the two county-level speaking units, conducted an experience exchange; Three typical governance cases were selected as materials for the on-site meeting of the National Comprehensive Governance Center's standardized construction.

The county comprehensive governance center has become the main battlefield for preventing and resolving conflicts and disputes, as well as preventing and controlling social security risks throughout the county. We are accelerating the standardized construction of 11 first class township comprehensive governance centers and 18 third class township comprehensive governance centers, conducting training for all county, township, and village comprehensive governance teams, promoting the deep transformation of social comprehensive governance from 'physical integration' to 'chemical integration', comprehensively enhancing the grassroots governance capacity of society, and providing solid guarantees for the happy life of the people, "said the relevant person in charge of the Political and Legal Affairs Committee of Yingshan County Committee. (Guo Ming)