Free accompanying consultation service reduces the burden on patients seeking medical treatment

On August 14th, in the outpatient hall of Yingshan County People's Hospital in Nanchong City, Sichuan Province, a touch of orange shuttle through it, particularly dazzling. Volunteers dressed in orange vests enthusiastically help patients queue up for medication, pay fees, and print test reports, providing full process accompanying services for patients with special circumstances.

It is reported that this group of volunteers comes from the social work volunteer service team of the Chenyi Social Work Service Center in Yingshan County. The Warm Heart Companion Service is a convenient and free public welfare service launched by the service center this year. It mainly targets the pain points of patients such as "difficulty in finding a department, unfamiliarity with the process, and lack of assistance in seeking medical treatment alone". The companion team is composed of professionally trained volunteers who act as "temporary family members" of patients, providing full process medical support from admission to discharge.

My legs and feet are not very convenient, and my relatives are not around. It is very difficult for me to go to the hospital alone for treatment. Now that I am well, with volunteers accompanying me for treatment, everything has been done very properly and it is very heartwarming. "Patient Huang was very grateful.

In the process of volunteer service, we not only need to be familiar with the hospital layout and medical process, but also need to master some communication skills and privacy protection norms. With professional and caring services, we can make patients more worry free and warm during their medical treatment. "Xiao Sufeng, the person in charge of accompanying the social work volunteer service team, introduced that the next step will continue to listen to the voices of patients, constantly polish service details, expand service boundaries, and provide more professional support and warm companionship to safeguard the health of the masses, so that every patient can truly feel the warmth and power of medical services. (Zou Gang)