Sichuan Xichong: Considerate Services "Light Up" the Way Home for Returnees

On the afternoon of December 25th, in Benchen Ya Village, Changlin Town, Xichong County, Nanchong City, Sichuan Province, employees Pu Guowen and Luo Minglun from the Changlin Supply Office of the State Grid Xichong County Power Supply Company were busy at work. They were installing electricity meters and connecting power for Huang Xianglong, a migrant worker who had just returned home, literally illuminating his way back home with their actions.

As New Year's Day and the Spring Festival draw near, nearly 300,000 migrant farmers from Xichong County have begun their journey home. To ensure these returning farmers can use electricity in a timely and satisfactory manner, the State Grid Xichong County Power Supply Company has made advance deployments and adopted multiple measures to guarantee that all returning farmers in the county can use electricity safely and warmly celebrate the New Year.

Precise Pre-emptive Surveys and Establishment of Green Channels

On the early morning of December 20th, Li Weibin, a staff member from the Taiping Supply Office of the State Grid Xichong County Power Supply Company, arrived early in Weimo Bay Village, Xianlin Township. Based on the register of returnees established at the end of last year, he inquired with the village committee leader about the basic situation of the expected returnees for this Spring Festival and posted the specific location and contact information of the "Returnee Green Channel" in a conspicuous place in the village.

At the end of each year, each grassroots power supply office of Xichong Company proactively connects with local governments and village communities through "Village Grid Co-construction" power convenience service points to understand the information of out-of-town working customers, accurately survey the information of returnees and elderly living alone, and register and file it. They grasp the electricity usage situation and needs through household visits and communication via phone and WeChat, and post the "95598" service hotline and connection cards in prominent locations of each township and village community.

To encourage returnees who might arrive at any time to seek services actively, each power supply office has established a "Returnee Green Channel" at the "Village Grid Assault" power convenience service point, ensuring that at least two employees are on duty in shifts to handle various electricity business for customers. Such measures allow returnees to use "timely electricity" and "comfortable electricity" in the shortest time and at the fastest speed after returning home.

Intensive and Diverse Promotions to Raise Safety Awareness

On December 22nd, during the market day in Shuangjiang Township, the publicity staff from the Shuangfeng Supply Office of Xichong Company set up a consultation and publicity booth in the town, erected easel signs, accepted electricity inquiries from the public, and explained common sense about safe electricity use in winter, publicizing policies and procedures related to electricity business handling and online inquiry and payment.

In accordance with the company's arrangements for peak winter work, each grassroots power supply office plays safety propaganda audio and video through cable TV stations and rural broadcasts; posts a large number of safety electricity use slogans in concentrated population areas and villages; makes full use of the custom of villagers going to the market before the festival, sets up publicity booths, and lectures on safe electricity use knowledge and the payment process of the "State Grid Online" app; explains in detail to villagers the safe use methods of home appliances, electricity fault handling, and first aid for electric shock to the public, effectively improving the public's awareness and prevention capabilities for safe electricity use.

Door-to-Door Inspections and Defect Elimination to Ensure Reliable Electricity Use

"Now the power service in my hometown is really beyond praise! I just returned from Xinjiang yesterday, and this morning the master from the power supply office came to install the meter and connect the electricity. I had electricity in half an hour," said Pu Yuhua, a returning migrant worker living in Hesheng Temple Village, Huaishu Town, Xichong County, on December 25th.

Previously, according to the peak winter work arrangements, Xichong Power Supply Company, based on the register of returnees, visited each household that had returned home one by one for an electricity safety inspection. They mainly corrected safety hazards in time for household electricity lines, switches, sockets, circuit breakers, and facilities such as kettles and electric heaters that had not been used for a year, distributed safety electricity use propaganda materials to returning villagers; for the parents of villagers who could not return home this year, Xichong Power Supply Company organized personnel to visit them, deliver consolation materials, and instruct the elderly and children on safe electricity use in winter.

For villagers like Pu Yuhua who are about to return, they checked the household lines, meter boxes, and other facilities in advance, and left contact information and the specific location of the convenience service point on the meter box, facilitating villagers to proactively contact the power company staff.

"Big brother, I see your electric car parked outside. Remember, never tamper with the wiring!" While packing his tool bag, the staff member reminded Pu Yuhua.

"Brother Zhang, you're back? There's no electricity at the socket at home? Okay, I'll be right there!" In the early morning of the countryside, with a light mist, the staff member didn't have time to rest and hurried to the next household after hanging up the phone.

In this cold winter, the employees of the State Grid Xichong County Power Supply Company have delivered a warm gift to the returning migrant workers with their actions. Their considerate services have not only lit up the lights but also the hearts of those returning home. In Xichong, electricity is not just a source of energy but also a bond connecting hometowns with their wanderers, a force transmitting warmth and hope.

As the Spring Festival approaches, more and more migrant workers will be on their way home. The employees of the State Grid Xichong County Power Supply Company will continue to stand by their posts, ensuring that every returning migrant worker can feel the warmth of home at the first moment with their professionalism and enthusiasm. This is a responsibility and a promise. This winter, let us witness the power of electricity, how it illuminates the way home and warms every heart that looks forward to it.

Author: He Liuqing